Archive for 35 – Computer Repair Service

With windows Vista you have noticed the slow internet speed. The web browsing and downloading speed is very slow as compare to previous versions of windows. You can open the same sites in windows XP and server 2003 with the normal speed.

Follow the given steps to increase the Vista browsing speed:

First go to Advance tab in Internet Explorer and turn off the TLS (Transport Layer Security) encryption option. Here to fix problem with some secure pages turn on the SSL 2.0 (Secure Sockets Layer) feature and click Ok button to close it.

Follow the major fix for this problem:

In windows Vista, the TCP autotuning feature is enabled by default. Some web servers do not respond properly to this feature, so it appears that some sites open with very slow speed.

To use this feature, you will need to be logged into your computer with administrative rights.

First click on Start button and type CMD in Run option then press Enter.

At Command Prompt, type the following command and press enter.

netsh interface tcp set global autotuninglevel= disabled

This command will disable the TCP autotuning feature. Now close the command Prompt and restart your computer after any changes to go into effect.

You can easily restore these setting by typing the following command at Command Prompt.

netsh interface tcp set global autotuninglevel= normal
Now close the command Prompt and again restart your computer after any changes to go into effect.

Categories : Vista Tips
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Most computer users are aware of the dark side of the Internet. Our online world brings issues of credit card and identity theft, junk mail and seedy content right into our homes and offices. But how many computer users are unwitting accomplices to such activities?

Your computer, or those of the people in your organization, is possibly being used to send spam, harvest e-mail addresses for spam, make purchases using stolen credit cards or take part in a denial of service (DoS) attack, where an army of computers shuts down a Web site by flooding its servers with HTTP requests.

EarthLink’s SpyAudit program, which scanned 1,062,756 PCs, found 29.5 million instances of spyware, an average of nearly 28 spyware items per computer.

How does this happen without your knowledge? Examples like those above are usually the work of a trojan, a small program that can be unknowingly installed on a computer and then accessed by another computer over the Internet. Together with programs called spyware, adware and viruses, trojans are a part of a group collectively known as “malware” or “pestware.” While the majority of such programs are pests and nothing more, they have the potential to be quite nasty.

Trojans: RATS That Can Control Your Computer

Like the horse of old, a trojan carries with it an unexpected surprise. Trojans do not replicate like a virus, but they do leave behind a program that can be contacted by another computer. From there, they can do just about anything. While it’s possible a trojan can be used to take control of a computer, the most common trojans are dialer programs. Dialers are used without your knowledge to make international or premium calls (900-type numbers) from your PC. That’s more than an annoyance; it can get expensive.

Trojans are also known as RATS (remote access trojans) and they are most often hidden in games and other small software programs that unsuspecting users download then unknowingly execute on their PCs.

Two common trojans are known as Back Orifice and SubSeven. Back Orifice was originally developed as a remote administration tool. But it worked by exploiting holes in Microsoft software, which makes it a popular tool for nefarious applications. Both Back Orifice and SubSeven can be used to capture what is on a computer’s screen and what is typed in using the keyboard; they can be use to remotely control devices, such as opening and closing the CD drive; or to set up FTP, HTTP or Telnet servers on an unsuspecting user’s machine. Basically, anything that can be done with a computer can be done remotely using a trojan.

Spyware: Who’s Watching Your Online Moves?

Spyware programs range from annoying to the dangerous, including keyboard loggers and screen capture applications that can steal passwords and other sensitive information. The programs are sometimes bundled in with shareware or freeware programs that can be downloaded from the Internet. Often times they claim to be helpful utilities that also carry a more sinister side.

Many of the programs are marketed as legitimate tools for keeping tabs on children and spouses online. One program called Activity Logger, for example, connects to the Internet on its own, records the URLs of sites visited and the keystrokes from e-mail and chat applications. It will also capture screenshots that can be made into a slide show.

Adware: Caught in a Marketing Nightmare

Adware is software that displays advertisements to computer users. Some of the most strict definitions of adware include applications that are sponsored for their free use. One of the most popular examples is WeatherBug, which offers a free version of weather software and comes wrapped in a skin that displays advertising. While older versions of WeatherBug had rather significant privacy issues, newer versions are pretty straight forward: you see the ad, but you get the weather. Is this adware? In the most strict sense, many people say it is. But to some computer users, the tradeoff seems fair. Hotmail, Yahoo Mail and AOL’s Instant Messenger are among other software programs and services that display ads to their users in exchange for free usage. Many of these programs off advertising-free versions for a price.

More infamous among adware watchers is Gator, which now goes by the name Claria Corp. Gator was controversial from the start. It began in 1998 offering e-wallet software. But it reports your Web surfing habits back to its parent company, which then sends you advertisements targeted according to your data. The vast majority of people consider it a pest, especially because the software is often bundled with other, more useful software. As annoying as it is, Gator is not very malicious.

As for adware that reports personally identifiable information, once again tolerance varies. Some people don’t want any information, such as tracking the sites you visit, revealed. Others draw the line at logging IP addresses.

Viruses: Contagious Pests

For all the publicity viruses have gotten, they remain a serious threat. While viruses can potentially destroy a computer’s data, most of the widespread viruses have leaned more toward annoyance. The most famous are e-mail viruses that replicate and spread using e-mail addresses stored on a computer. They still cost computer users and their employers hundreds of millions of dollars annually.

The MS Blaster worm that caused havoc in the summer of 2003 exploited a vulnerability in the Remote Procedure Call (RPC) function of the Windows operating system. Anyone who did not install a patch issued by Microsoft was vulnerable, marking a new era in virus prevention for many Internet users. No longer was using care with e-mail attachments enough to keep you safe.

Depending on the type of pest that plagues your computer, it may be very easy to detect an infection. That’s the good news. The bad news is some of the most dangerous infections, especially from RATS or spyware, can be very difficult to detect. That’s why most of the checking and removing of pests is done with software designed to do just that. Nevertheless, there are some general symptoms you should know.

Your Computer Has a Mind of Its Own

Spyware, trojans and other pests contact other computers, and each pest is program of its own, therefore they use system resources such as CPU cycles, memory and an Internet connection.

Slow Computer
There are several reasons your computer may be running slow, but if you use it on a regular basis, then you’re familiar with its noises, hang-ups and how it reacts. Older computers tend to run slower. Some applications cause computers to run slower. Computers are machines, they do not have moods. A sudden change in how your computer is running could be a sign of spyware or adware.

E-Mail Symptoms
If you’re getting a lot of bounced back mail and see evidence of e-mails being sent without your knowledge, then it’s possible that trojan spamware has found its way onto your computer. Spamware is a trojan that can turn your computer into a spam launching pad and create headaches for unknowing computer users, especially if a virus is sent. Even if your computer is not being used to send spam, trojans can steal a copy of your e-mail address book and send it back to a spammer.

Noises, Bells and Whistles
Victims of some trojans report CD drives opening and shutting, or programs opening and closing. Is your hard drive whirling away when you’re not doing anything? Is there an unknown icon in your Windows system tray (lower right corner of your screen)? If you have an external modem, there may be lights indicating data tranfers blinking when you’re not doing anything online. These are all signs a program may be up to no good in the background.

Offline Symptoms

Keyboard loggers can capture passwords and user names, so if the bank, brokerage or credit card accounts you access online appear to have been tampered with, your computer may be a place to start looking for clues. User names and passwords to e-mail and Web-based applications are also vulnerable.

If you have any reason to believe someone is interested in tracking what you do online, scan for spyware regularly.

Unless you use a pop-up blocker (discussed more in Prevention), you are familiar with pop-up and pop-under advertisements, and very likely which sites legitimately serve them. Pop ads are important because not only can they be a symptom of infestation, but clicking on a rogue pop-up can lead to an infection or take you to a site where danger lurks.

Most legitimate pop-ups open over your browser when you visit a Web site. If the Web site is legitimate — The Washington Post, The New York Times and USA Today are all known to serve pop-up ads, for example — then the advertiser is usually legitimate and well-known as well. If the advertisement doesn’t seem to match the content, ask yourself some questions.

When You See a Pop-Up Advertisement

  • Are you online? Do you have a browser open (broadband connection) or have you dialed in to your ISP (dial-up connection)? Ads that pop-up on your desktop or over offline applications such as a word processor are a possible sign of an adware infestation.
  • Did you just visit a Web site or open a new Web page? Most legitimate pop-up ads launch when you open a new page.
  • What site are you visiting? Who is the advertiser? As mentioned earlier, several major newspaper Web sites use pop-up ads. If you’re treading in the dangerous waters of the Web, such as hacker sites and pornography, the pop-ups are more likely to be shady and deceptive and could lead to a site where spyware or adware lurks.
  • Do the ads you see seem to be targeting you based on terms you have searched for recently or sites you have been visiting? Sometimes this is good marketing when done within a Web site, but if you keep seeing ads that seem close to your most recent online search, it may be the result of adware or spyware.

If the ad seems suspicious to you, or if it was delivered while you were offline, not surfing the Web or advertises pornography, work at home or get rich quick-type messages, then stay away. In the title bar of a pop-up advertisement on USAToday.com, for example, usually starts with “USAToday.com advertisement” so you know where the ad originated.

If you are getting pop-up advertisements and they remain a mystery after you answer these questions, some type of spyware or adware may be to blame.

If you believe you have been infected with some sort of adware or spyware, there are a number of ways to identify the culprit. It’s usually easier to identify adware because it is often less mischievous than spyware and can come from organizations that are widely considered legitimate.

Some adware sites consider Forbes.com’s Business Alerts to be adware because they run in stealth mode in the background. They also display business news on your desktop. The Google Toolbar has been accused of being spyware because it includes a Page Rank feature that tells Google where people are surfing on the Web. Ironically, the Google Toolbar offers pop-up blocking, which can help keep unwanted ads and download windows from appearing as you navigate the Web. The Page Rank feature on the Google Toolbar can be disabled if you want to enjoy the benefits without any stealthy activity.

Most of the Web browser toolbars, like Google and the eBay Toolbar, (known as Browser Helper Objects, or BHOs) are technically spyware, but they are also useful to some people. For a fairly complete list of BHOs and their file names, see http://sysinfo.org/bhoinfo.html

Instant Messaging Pestware

An application called “Buddylinks,” which requires end-users to download, install, and agree to an end-user agreement, is known to spread marketing messages via AOL’s Instant Messenger (AIM). It appears to be a recommendation from an AIM user that encourages contacts to visit a Web page to download a video game, such as the “Osama Found” game.

Buried in the software’s accompanying End User License Agreement (EULA) is a statement that AIM users who download it explicitly give their permission to send marketing messages to their Buddy List contacts. In this way, the program can spread itself by sending links to the Web page — while seeming to come from a known contact.


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May
18

Computer Virus Guide

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Virus Guide

It seems like each and every day I get an e-mail or two about the latest and most deadly virus to date. Since there are thousands of viruses out there, it would be impossible to watch out for all of them. So, I’m going to give you some general virus guidelines that you can use to help keep yourself from getting infected. It’s like that old saying, “Type code for a man and get his program running for a day. Teach him C++ and get his programs working for life”.

Ok, maybe that’s not the *exact* way that one goes, but you get the idea.

What is a virus anyway?

A virus is an unwanted program that, in almost all cases, the user accidentally installs onto his or her computer. Some are relatively harmless and cause little, if any, damage. Some are much more hazardous and can render the information on your computer’s hard drive useless. Most just like to try to share your information, crash your computer, and spread themselves around.

So why do people make viruses?

Well, some (maybe most) do it just to see if they *can* do it. Some are genuinely looking to cause havoc. Others, and these are the ones to watch, are trying to get personal information from you. Many of the viruses out there are used to send their creator information from your computer via e-mail. Sure, there are more than just those 3 reasons, but I believe those to be the primary ones.

A day in the life of a virus

Since most of the viruses that give people trouble tend to be in the form of e-mail viruses, I’m going to give you the low down on how most of these puppies work with our computer buddy, “Jim”.

Let’s say Jim goes to work and checks his e-mail like he always does. He notices an e-mail from someone he knows with an attachment. The e-mail says something generic like “Hey, check out this attachment, it’s really cool”.

In all likelihood, there will be no signature (although there could be).

So, old Jim clicks the little paperclip icon and runs the attachment. It probably ends in “.exe” or “.zip”.

Maybe he gets a cute little display on his screen (the Happy99 virus gave the user a fireworks display). Jim thinks “Hmm, that was cool” and gets back to work, completely unaware that he has been infected.

Now the virus goes to work. The first thing it will probably do is get into his address book and send itself to everyone in it. When these people get the e-mail virus, it looks like their friend Jim has just sent them a cool little file to check out. Old Jim doesn’t have a clue that this has even transpired but now all his friends are opening up this little file and infecting their own computers (and sending it out to everyone in their address books). Do you see how these things can infect millions of computers in a hurry?

Another route the virus can take is to send a second e-mail with itself attached to anyone you are sending a message to. For instance, say you send Jim a message. Jim checks his e-mail and sees your message plus another message from the virus that you didn’t even know you sent.

A quick way to check and see if you are infected with this type of “piggy back” virus is to send yourself an e-mail. If you get a second e-mail with an attachment, you’re infected (note – this only works for viruses that spread themselves as described above).

Another way these e-mail themselves is by choosing an address from your address book as the “from” person (The Klez virus does this). So, it looks like one of Jim’s friends is sending out viruses form their computer, but it’s really coming from his machine.

Jim’s friend then gets lots of e-mail from people telling him that he’s sending out viruses! Of course, he’s not, but Jim is. (In addition, Jim may get an earful from this (now former) friend once he figures out what happened!)

OK, I now what you may be thinking. Maybe you have 500 people in your address book and it seems like you would notice that there was an excessive amount of e-mail going out when you send / receive.

Well, you may with some viruses, but the smarter ones have an “SMTP” engine built in. Simply put, they can send e-mail from your computer without using your e-mail software or server. This is done is the background and may seem like nothing more than a sluggish internet connection.

Sneaky, aren’t they? That’s how most e-mail viruses work.

Virus Guide

OK, now you know what these little buggers are and how they work. Now, how do you avoid them? Well, read on for tips on avoiding all sorts of different types. We’ll start with E-mail viruses since they’re the most common.

What Kind of Attachments Can Contain Viruses?

Basically, anything that is executable (able to run). You’re generally safe with picture files, text files, and the like. However, it still pays to scan first.

Here is a (very) short list of the most common to watch out for:

exe
zip
scr
vbs
bat
com
pif
asp
doc
xls

Those are the most common. Please, please, I beg you, don’t misinterpret this to mean that if you get one of these files it’s automatically a virus. A “.zip” file may be nothing more than a set of compressed files your friend sent you to look at. A “doc” or “xls” file may simply be an MS Office file. It’s just that these type of files could also be viruses.

A couple other virus tricks you need to be aware of. First, MS Office files can contain what are called “Macro Viruses”. Without getting into too much detail, these files can run a “macro” (a macro is a mini-program run from within another program) that can be as destructive as any “regular” virus. So, my advice on MS Office attachments is not to open them unless you are expecting them. If they just show up, verify with the sender first.

The other trick you need to look out for is an extra extension added to an attached file. For example, you may have something like “mypicture.jpg.vbs”. In fact, if you don’t have your computer set to view file extensions, it may just look like “mypicture.jpg” and omit that last “vbs” part.

This may appear to be a jpg picture file, but it’s actually a Visual Basic Script file. If executed, it will happily infect your computer with a virus.

So, be careful out there.

Avoiding E-mail Viruses

Most e-mail viruses only exist to replicate themselves, kind of like a digital bacteria. Others may do damage to your computer’s files or even make your hard drive inaccessible.

What can you do?

Don’t open attachments if you’re not expecting them – EVER. If you get an attachment, e-mail whoever it was that sent it to you to confirm it’s not a virus. Checking it with your anti-virus software isn’t a bad idea either. Next to good anti-virus software, this is the #1 way to keep your computer virus free.

If you don’t have any anti-virus software, get some. And keep it up to date.

If you have anti-virus software that’s up to date, don’t rely on it to stop every virus. New viruses (10-15) are created each and every day. No one had a defense when the ILOVEYOU virus first hit, but folks who didn’t run the attachment got away unscathed. (Although Norton AV seems to have updates available within hours of a new virus discovery)

Finally, there is a slim chance that you may run across a virus that can infect your computer without it being run.

These viruses take advantage of a security holes in some e-mail clients, namely Outlook / Outlook Express (they can also infect you if it’s on a web page viewed with MS Internet Explorer). These holes have been sealed through a patch you can get from Microsoft.

The lesson? Keep both Internet Explorer and Outlook / Outlook Express up to date. Updates are free, so there’s no good reason not to keep your software current.

Remember, 99.99% of the viruses out there must be run by YOU in order to infect your computer. If you get a virus e-mailed to you, you’re generally safe reading the body of the e-mail message, JUST DON’T RUN THE ATTACHMENT!! A virus can’t infect your computer until you give it your consent (well, unless someone hacks into your machine and runs it, but that’s another newsletter).

If you do get a file that you suspect contains a virus, just delete it.

Don’t open attachments if you’re not expecting them – EVER. If you get an attachment, e-mail whoever it was that sent it to you to confirm it’s not a virus. Checking it with your anti-virus software isn’t a bad idea either.

Next, some other ways to pick up a virus.

Virus Guide

Although e-mail viruses are by far the most common, you can still get infected in any number of other ways. In this last section of our virus guide, we’ll look at keeping you safe from as many virus sources as possible.

What is the difference between a Virus, Trojan, and Worm?

Basically, they all fall under the generally category of “viruses”. However, there are a few distinctions.

Virus – Technically, a virus infects another file (attaches or inserts itself into it). They usually infect program files or MS Office documents. From there, it can replicate, do damage, etc. Unlike a worm, these do not function as a stand alone (except possibly to infect a given file).

Worm – This is almost identical to a “true virus”, except that it lives on its own and generally doesn’t infect other files (although it can replace them). Usually, these copy themselves using e-mail, networks, disks, etc. Again, these are very close to a true virus, and can do the same kind of damage.

Trojan Horse – This type of program doesn’t copy itself but does do damage to your computer. These types of programs rely on people to pass them around and to run them. They do not e-mail themselves. The idea is to make the program look like it’s something harmless, like a screen saver or joke, so it gets sent around.

That’s the crash course on virus types. Bottom line, you don’t want any of the little nastys on your computer!

Other virus sources

Although e-mail viruses are by far the most common, you can still get infected in any number of other ways. In this last section of our virus guide, we’ll look at keeping you safe from as many virus sources as possible.

Unknown download sites – Be careful when downloading software from the net, especially from a virtual shareware library. A virtual shareware library is a site that has software listings on it, but they don’t keep the software on their server. Just hover your mouse pointer over the download link and look at the bottom of your browser. If the URL shown is not the same as the site’s it’s a virtual shareware library. Most shareware sites are.

This isn’t to say that you’re going to get a virus by downloading software from them. In fact, I’ve never had a problem (and I download tons of software).

What I normally do is try to go to the software’s web page. If it seems to be a trustworthy company, I download. Then I double-check the file with my anti-virus software.

Floppy Disks – Passing around floppy disks use to be the number one way of getting a virus, but it isn’t as common as it used to be. In general, just be careful about running programs on floppy disks, especially those from questionable sources.

Another thing to be careful of is floppy boot sector viruses. If you have an infected floppy with this type of virus on it, you’ll be infected if you forget to take it out of your drive when you re-boot your computer. To avoid problems, just don’t leave floppy disks in your drive.

Of course, it doesn’t hurt to scan your floppy with your AV software either.

Macro Viruses – I had mentioned this briefly earlier. Be careful with MS office documents that come from questionable sources. They can contain what’s called a macro virus. These can delete files, alter program menus, and more.

Unfortunately, these are relatively easy to write, so they are among the most widespread variety of viruses. Be extremely careful when opening unknown MS office files, especially Word documents. Probably a good idea to save these files to disk then check them with your anti-virus software before opening them.

Well, that’s about it. I know we could easily fill a book discussing viruses, but I’m just tryign to pass along the basics.

Just remember, keep your anti-virus software up to date and don’t run / open any files you don’t trust 110%.

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